Menu
Cart 0 Wishlist

Shipping and Returns

Shipping

We ship from right here in the good ole USA, from central Ohio. We do our best to ship within 24 hours of ordering. 

Shipping is charged by weight. Items under 16 ounces will ship USPS First Class. Please note the minimum shipping charge is $2.60, even for a single item. Items larger will ship USPS Priority Mail. This price starts at $6.30. Both methods provide a tracking number that will be e-mailed to your e-mail address on file.

Most orders are received within 4 days. If you need your order sooner, we do offer USPS Priority Mail Express service, which starts at $23.00. Please contact us if you need to use this service.

We currently ship to the USA, Puerto Rico, and Canada. Please contact us to inquire about shipping to other regions before ordering. We reserve the right to cancel and refund any international orders that have not been previously cleared through us. 

For orders made within a close time period, we may ship items together as a courtesy so you get your items faster. We are not required to refund any (full or partial) shipping costs in these cases.

Returns

Not satisfied? Darn! How can we help?

Diapers, leggings, busha pants, clothing: We accept returns for full refund of the item price or store credit within 14 days. Returns must be in original packaging (if applicable), unused, unwashed, and not "prepped". Due to the personal nature of cloth diapering, we cannot accept returns that have been used. It is the buyer's responsibility to pay return postage.

Cloth pads: We accept returns for a full refund of the item price or store credit within 30 days. Returns must be in original packaging (if applicable), unused, unwashed, and not "prepped". Due to the personal nature of cloth pads, we cannot accept returns that have been used. It is the buyer's responsibility to pay return postage.

Vinyl products: Unfortunately we cannot accept any returns on any vinyl decals or other vinyl products.

We may accept a return of used merchandise on a case-by-case basis (such as manufacturing defect, PUL defect, etc.) for a partial refund or store credit. Please contact us before putting in for a return. 

Lost Packages

Our policy for lost packages is two-fold.

First, please contact us if your tracking shows as delivered, but you have not received your package. This rarely happens but we want to stay on top of it when it does!

Second, please call your local post office (check usps.com for locations) and ask about your package. Have your tracking number ready, as well as the tracking information that can be found on usps.com.

95% of the time, packages are found with only a slight delay - however, we cannot guarantee a refund for lost packages. We will work with you all we can to resolve the situation. 

Returned Packages

If a package cannot be delivered due to an address error or refusal, we are not obligated to re-ship the package and may ask the buyer to pay postage to re-ship or cancel the order and refund the buyer. 

This will be determined on a case-by-case basis.

Local Pick-ups

We currently do not offer local pick-ups and are now shipping all packages.

 

Any questions? Please let us know! See the "Contact Us" link or e-mail us directly at support@thefluffypenguincompany.com.

 

Happy diapering!