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Monthly Fluff Club - FAQ

FAQ

What is it?

The monthly fluff club is a fun way to add to your diaper stash without breaking the bank. Each month you are sent one Fluffy Penguin brand one-size pocket diaper in a print that has never been sold before, as well as a high-quality insert.

Do you offer it for covers, newborn size, trainers, or AIOs?

No, at this time we are only offering the monthly fluff in one-size pockets.

How much is it?

$12 a month with free shipping for the 'boy' or 'girl' single subscriptions. Our new combined 'both' subscription is $22 per month with free shipping.

Do you offer monthly fluff to Canada or international?

We do not currently offer the monthly fluff shipped to Canada or other countries due to the high cost of international postage.

How do payments work?

Your first payment will be processed immediately when you sign up. After that, payments will be processed automatically on the same day every month. For example, if you sign up on June 20th, your next payment will be automatically charged to your credit card on July 20th.

How do I cancel?

You can cancel at any time by logging in to your Fluffy Penguin website account and hitting "Manage Memberships" on your account page. There are no contracts or penalties for cancelling (though we would be sad to see you go!)

Why is there no gender neutral option?

We have total creative control over the prints that go out, so we decided to limit the choices to "boy" and "girl" solely for streamlining, or pick both! Almost all the prints we have lined up for the "boy" version could easily be considered gender neutral.

Can I switch from one subscription to another?

Absolutely! Just cancel your original subscription and resubscribe under the option you'd like to change to.

Can I subscribe to both "boy" and "girl" at the same time?

´╗┐Yes! We now have a 'both' option for a $2 discount. That will sign you up for both the boy and girl diaper, plus one insert for each diaper.

What do you mean by "print that has never been sold before"?

Exactly that! The prints that are sent in the monthly fluff shipments are brand new. They have never been on the website for sale and are not offered by companies like Alva or Happy Flute. They are made specifically for subscribers!

What if I don't want to subscribe? How can I get these prints?

Prints included in the subscription shipments will be available to purchase (in very limited quantities!) the month after they go to subscribers. For example, prints from the June subscription package will be available for direct purchase off the website in July.

Can I subscribe with Paypal? Who processes the credit card payments?

Unfortunately we cannot currently accept Paypal for subscriptions. A well known and trusted credit card company called Stripe processes all credit card transactions.

Do you accept returns on subscription packages?

Yes, we do. Please contact us at admin@thefluffypenguincompany.com if you wish to return a subscription item.

Any other questions? Feel free to contact us! Otherwise, if you're ready to sign up, click here.