Fluffy Penguin Status

Here at Fluffy Penguin, we strive to be the best in all things - including health and safety. We've created this page during the COVID-19 pandemic to keep our customers updated on what we are doing personally to ensure this.

Currently, because we are not a public brick-and-mortar store, we ARE OPEN and shipping packages as normal. To comply with Ohio regulations, we have limited our staff to one person in the warehouse physically shipping goods.

To ensure our staff and customers health, we have outlined a new protocol to keep things clean.

• Incoming packages from suppliers are wiped down with lysol spray and single use towels upon arrival, then allowed to sit for 24 hours before opening.
• Outgoing packages are packed in single use, clean, new plastic polymailers for shipping.
• Hands are being washed before coming in to the warehouse, before and after lunch break, and after leaving the warehouse.
• Any employees with symptoms or who feel ill are being told to stay home.

All of our packages are shipped via USPS. When you receive your package (from TFP OR anywhere else), we recommend:

• Wiping the package with wipes or spray and paper towels
• Removing the items from the package
• Throwing away the packaging
• Immediately put the items in to the wash
• Wash your hands

This will help mitigate the contact between USPS and you.

General Status as of 3/24

Shipping - NO Delay, we are shipping orders with 24 hours of receiving them
Customer Service - Most emails and messages are answered within 24 hours
Re-stock Requests - We are currently NOT taking re-stock requests due to the number of them. We do not have any current estimates for when items will re-stock.
Sample/Discount Requests - We do not send any free samples and unfortunately we cannot generate discount codes or give discounts on items, except for our "Free Shipping for US Orders $75 or more".
Canada/International Orders - We are still shipping orders to Canada and internationally as the law permits.

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